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Customer

Type of Tool: 
Website

The link brings you to discover The Drucker Foundation Self-Assessment Tool, which is composed of a participant workbook and a process guide. Both books can be bought online. The Drucker Foundation Self-Assessment Tool focuses on clarifying the mission, client expectations, strategy and performance of the organization. It comes with a clear, structured methodology including guidelines for group discussions and client surveys. The tool will help you improve your organization through answering five important questions: What is our Mission? Who is our Customer? What does the Customer Value?

Type of Organization: 
Non-profit / civil society organizations (CSOs)
Universalia IOA Model Classification: 
Capacity
Motivation
Charge: 
approximately US$60
Size of Organisation: 
Small
Large
Type of Tool: 
Website

Two short online surveys are available on this site for you to assess your organisational effectiveness and performance. The Organizational Effectiveness Survey (47 yes-no questions) looks at the place your organization gives to its mission, human and financial sustainability, customers, entrepreneurial aspect, outcomes, and adaptability.

Type of Organization: 
Profit
Non-profit / civil society organizations (CSOs)
Universalia IOA Model Classification: 
Performance
Capacity
Motivation
Charge: 
free
Size of Organisation: 
Small
Large
Type of Tool: 
Website

BeneQual is a comprehensive and user-friendly online survey (approx. 50 questions) that helps you determine the quality of your Benefits Planning, Assistance, and Outreach (BPA&O) Projects with the help of some indicators. More specifically, the survey covers the following areas of your projects: leadership, strategic planning, customer needs and satisfaction, work organization and flow, human resources, and organizational performance and results.

Type of Organization: 
Profit
Non-profit / civil society organizations (CSOs)
Universalia IOA Model Classification: 
Capacity
Charge: 
free
Size of Organisation: 
Small
Large
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