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Knowledge management

Cultural and Linguistic Competence Policy Assessment (CLCPA) - National Center for Cultural Competence

—Website, free

Cultural competence embraces the principles of equal access and non-discriminatory practices in service delivery. The CLCPA particularly concentrates on cultural competence of community health centers. The tool gives clear definitions and instructions.  It aims to (1) improve health care access and utilization, (2) enhance the quality of services within culturally diverse and underserved communities, and (3) promote cultural and linguistic competence as essential approaches in the elimination of health disparities.

http://www.clcpa.info/
Type of Organization:
Governmental agencies / departments / organizations, Non-profit / civil society organizations (CSOs)
Size of Organization:
Large, Small
Sector:
Health care
Area of the IOA Model:
All four areas (comprehensive tool), Capacity, Environment, Motivation, Performance
Keywords:
Community-based health center, Cultural competence, Diversity, Equality, Human resources, Knowledge management, Linguistic competence, Mission, Non-discriminatory practices, Organizational philosophy, Policies, Practice, Structure, Value

David Skyrme Quick Knowledge Management Organizational Assessment Tool

—Website, free

David Skyrme Associates promote knowledge management (KM), i.e. the better use of your people and organizational knowledge so to achieve greater outcomes. The following link directs you to a short 10 questions survey that you can fill offline to assess if your organization makes good use of all the knowledge available to it. You might wish print the questionnaire and distribute it to your colleagues so to discuss further how the knowledge could be better managed in your organization.

http://www.skyrme.com/tools/know10.htm
Type of Organization:
Non-profit / civil society organizations (CSOs), Profit
Size of Organization:
Large, Small
Sector:
All
Area of the IOA Model:
Capacity
Keywords:
Knowledge management, Offline survey, Organizational knowledge, People knowledge
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